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Read articlesGo to the Retrieve Username page.
Enter the Email address associated with your account, then select Continue. Complete the security challenge if it's offered.
If you have a domain name, enter any Domain Name associated with your account (for example, coodiv.net) and then select Filter. We'll send a one-time-use PIN to your email address.
Under 6-digit Code, enter the PIN, then select Verify Code. We’ll show you your username.
Delegate access lets Coodiv customers share access to their accounts with other people, but without having to share passwords or other secure information
To change your 2-step verification phone number, you need to delete the existing number and then add the new one to your account. Even if you changed the phone number on your Coodiv My Profile page, you still need to update the number for 2SV.
As an account owner, you can cancel access for any delegate at any time from your account.
Manually renew your products at any time, even if they're set to auto-renew.
Turn off auto-renew and cancel subscriptions for your products. When you cancel renewal for a product, your subscription will end and you won’t be charged on the next billing date. If you change your mind, you can manually renew the product.
Whether you have auto-renew enabled or you manually renew your products, you can change the designated payment method for your products.
Contact us and we’ll get back to you as soon as possible.
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